Privacy Policy

VeLux (“VeLux,” “we,” “our,” or “us”) provides premium chauffeured transportation, lifestyle concierge and membership services in Lagos, Nigeria and beyond. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By requesting a booking, joining the VeLux Circle, or otherwise using our services, you agree to the practices described here.

1. Information we collect

We collect information you provide directly and information generated through your use of our services, including:

• Identity and contact details — name, phone number, email address, company and position.
• Booking and travel details — pickup and destination addresses, flight and itinerary information, passenger counts, vehicle preferences and special requests.
• Membership information — application details, references and preferences relating to the VeLux Circle.
• Communications — records of enquiries, correspondence and feedback with our concierge team.
• Technical data — device, browser and usage information when you interact with our website.

2. How we use your information

We use personal information to:

• Arrange, confirm and deliver the transportation and concierge services you request.
• Match you with a suitable chauffeur, vehicle and itinerary.
• Evaluate and administer applications to the VeLux Circle.
• Communicate booking confirmations, updates and support responses.
• Maintain the safety, security and quality of our services.
• Meet legal, regulatory and accounting obligations.

3. Discretion and disclosure

Discretion is central to how we operate. We do not sell personal information. We share information only with the chauffeurs, partners and vendors necessary to deliver your booking (for example, aviation or marine charter partners for VeLux Air and VeLux Cruise), with professional advisers where required, or where disclosure is required by law or to protect the safety of our clients and staff.

4. Data retention

We retain personal information for as long as necessary to provide our services, satisfy legal and accounting requirements, and maintain a record of your relationship with VeLux, after which it is securely deleted or anonymised.

5. Your rights

You may request access to, correction of, or deletion of your personal information, and may object to or restrict certain uses, subject to applicable law. To exercise these rights, contact our concierge team using the details below.

6. Security

We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The date at the top of this page indicates when it was last revised.